As a field in practice and academia, service design is moving out of its formative phase. In
service design research, the realisation of service transformation from idea to service …

Patient well-being after an organ transplant is a major outcome determinant and survival of
the graft is crucial. Before surgery, patients are already informed about how they can …

This paper describes the development of a set of service design-driven guidelines for
prototyping in urban regeneration processes. After introducing urban regeneration as a …

Dienstleistungen sind heute ein wichtiger Wettbewerbsfaktor. Daher ist die Frage, wie
Innovation von Dienstleistungen oder Produkt-Service-Bündeln erfolgen kann, von hoher …

Services are prone to change in the form of expected and unexpected variations and
disruptions, more so given the increasing interconnectedness and complexity of service …

Abstract Service encompasses multiple interaction processes among many different actors.
Comprehending the subtleties of what drives actors resource integration activities could …

Service prototyping is a commonly used method in design practice, especially in the service
design field. The values of service prototyping are not only found in concretising abstract …

With Servitization and Digitalization being global trends in almost all fields of industry,
Service Design and technology both find their place in those processes. This thesis explores …

In this paper the author conducts a design case study, to identify problems and possibilities
of implementation of a self-service system, named AutoMat, in a traditional supermarket …