Emotional contagion—emotions being linked across people—has captured psychologists'
attention yet little is known about its mechanisms. Early influential treatments focused on …

In this edited volume, leading edge researchers discuss the link between Emotional
Intelligence (EI) and workplace performance. Contributors from many areas such as social …

In this research, we extend emotional labor theories to the customer domain by developing
and testing a theoretical model of the effects of employee emotional labor on customer …

Three studies used JD Mayer and P. Salovey's (1997) theory of emotional intelligence (EI)
as a framework to examine the role of emotional abilities (assessed with both self-report and …

We have long been taught that emotions should be felt and expressed in carefully controlled
ways, and then only in certain environments and at certain times. This is especially true …

This study of 145 managers of a large biotechnology/agricultural company examined how
leaders' emotion recognition ability and personality characteristics influenced performance …

Current models of how emotion regulation impacts strain focus on intra individual processes
that operate within the mind and body of the person regulating the emotion. This article …

Emotion work (emotional labour) is defined as emotional regulation required to display
organizationally desired emotions by the employees. It has received increased attention …

A new research paradigm is emerging within organizational behavior (OB), in both theory
and empiricism, based on the increasing recognition of the importance of affect to …

A true learning tool for students and scholars alike; the third edition of Organizational
Behavior: A Management Challenge has been designed to effectively present an overview …