AIM: The purpose of this paper is to present findings of an integrative literature review
related to emotional intelligence (EI) and nursing. BACKGROUND: A large body of …

As scholars continue in their quest to find factors that are related to leadership style,
leadership behavior, and leadership effectiveness, we observe a revival in interest with …

There has been much confusion and controversy concerning the concept of emotional
intelligence (EI). Three issues have been particularly bothersome. The first concerns the …

We report the findings from two studies that examine the association between emotional
intelligence and leadership emergence in small groups. In both studies, members of groups …

Accumulating evidence suggests that effective communication and interpersonal sensitivity
during interactions between doctors and patients impact therapeutic outcomes. There is an …

Context Emotional intelligence (EI), the ability to perceive emotions in the self and others,
and to understand, regulate and use such information in productive ways, is believed to be …

Personality characteristics shape human behaviour and influence a wide range of life events
and outcomes. They do so not only through their direct effects on life outcomes, but also …

Over the years, practical intelligence, social intelligence, and especially emotional
intelligence have received substantial attention in both the academic and practitioner …

Background: Much of the literature pertinent to management indicates that service providers
with high emotional intelligence (EI) receive higher customer satisfaction scores. Previous …

The Handbook of Employee Selection summarizes the state of science and practice in the
field of employee selection. Chapters in this book cover issues associated with …