Purpose While quiet quitting is not an entirely new phenomenon, no published research has
examined its relationship to existing concepts from a human resource management and …

Neuroscience-based approaches have had little presence in studies in the field of hotel
firms. The literature indicates that neuroleadership behaviors can change the employees' …

This study explores the impact of internal service quality on employee job satisfaction (JOS)
and the extra role behaviors (ERB) of frontline employees (FLE) in higher education …

Hospitality management research pays much attention to how work-related factors affect
employees' extra-role behaviors, while the potential role of work-family factors seems to be …

Drawing on social exchange theory, this study examines the relationship between internal
corporate social responsibility (CSR) and hospitality employees' customer-oriented …

Purpose The success and long-term survival of service organizations depend on employee
behavior such as work engagement and creativity. In this study, The authors intend to …

Purpose Drawing on and extending the socially embedded model of thriving, this paper
aims to investigate how and when customer participation promotes hospitality frontline …

Purpose This study aims to examine hotel guests' acceptance of technology agency–the
extent to which they would let artificial intelligence (AI)-based systems make decisions for …

Purpose The purpose of this study is to draw on positive psychology literature and the
affective spillover theory to gain a comprehensive understanding of the effects of perceived …

Purpose The purpose of this study is to look into the relationship between leadership skills,
especially technical, human and conceptual skills, and organizational citizenship behavior …