Purpose Bank tellers have been ignored in stress research. The purpose of this paper is to
investigate the relationships between occupational stress, job satisfaction, and gender …

Purpose–The aim of this paper is to identify the dimensions of Automated Teller Machine
(ATM) service quality and to evaluate customers' perceptions of the relative importance of …

Purpose: Technological innovations are understood as new or improved processes,
products or services, the technical characteristics of which are significantly different from the …

Purpose: The main focus of this paper is to ascertain whether customer's decision to use e-
banking is influenced by socioeconomic classifications. It further seeks to identify the kinds …

Single vendor ATM software applications and monitoring are less complex. However, it
takes more time to monitor and update these ATMs with antiviruses and security patches …

Banking system plays a very important role in the Indian economy. It is like a central nerve to
a nation's economy as it caters to the financial needs of credit in all the domains of the …

Bank customers are selective with the banks to transact with since everyone wants the best
service for their money. Asa result, there is competition in the banking sector. Each bank …

The purpose of this paper is to investigate the impact of perception of banks' distributional
channel strategies (Human Teller, ATM-Banking, POS-banking, Mobile banking, internet …

Abstract Service quality is interesting field to evaluate the customer satisfaction of services
offering by any service concern. This study has objective of to examine the rural consumer …

Objectives: The present study seeks to examine the perception of the graduate students and
pensioners of some selected localities of Kolkata about the importance of ATMs as a branch …