Online customer reviews, considered as electronic word of mouth, have become very useful
in the era of e-commerce as they facilitate future purchase decisions. The present study …

Online consumer reviews can help customers reduce uncertainty and risks faced in online
shopping. However, the studies examining the determinants of perceived review helpfulness …

Mobile banking (m-banking) is the fastest growing and most cost-effective channel for
delivering banking services. Electronic word of mouth (eWOM) plays a crucial role in the …

Online reviews are of great importance in supporting the purchasing decision making of
online consumers. With the prospering of e-commerce, increasingly fraudulent reviews are …

This research examines the business impact of online reviews. It empirically investigates the
influence of numerical and textual reviews on product sales performance. We use a Joint …

As a remedy against fake news on social media, we examine the effectiveness of three
different mechanisms for source ratings that can be applied to articles when they are initially …

The burgeoning of ibusiness firms in the modern digital economy challenges the received
internationalization theory. Given that ibusinesses such as social networking sites create …

Negative emotional contents have been demonstrated to be persuasive when consumers
judge review helpfulness across many existing studies. Drawing on emotions as social …

This study investigates the determinants of online review helpfulness, adopting various
predictors from three dimensions of the online review management: source factors, review …

With rapid economic growth largely fueled by digital technologies, online reviews are among
the new wave of technologies that still make a significant contribution to this new digital …