This paper presents the state of the art in new service development (NSD) by analyzing 178
papers that have been categorized by discipline and method, implementing a structured …

Using servant leadership and social exchange theories as the theoretical frameworks, our
study proposes and tests a research model that investigates trust in organisation (TIO) as a …

With changing customer demand, fierce market competition, and uncertainties, service
organizations are facing dynamic or even highly turbulent environments. Fostering …

This study aims to examine the underlying mechanism of the relationship between
perceived green human resource management (GHRM) and perceived employee green …

Friendship may help to bridge differences between people, such as between age-diverse
employees. Oftentimes, age diversity in employee interactions cultivates interpersonal …

Human resource management (HRM) is one of the elements enabling an organization to
remain competitive in turbulence conditions. The effective practice of HRM makes competent …

Given the competitiveness of twenty-first-century airport landscape, catalyzed by airports'
evolution toward multi-service, and market-driven firms, a thorough investigation into …

This study aims to explore the effect of friendships at workplaces (including friendship
opportunities and friendship prevalence) on the workplace deviance behaviour (including …

Purpose This study aims to examine the impact of technological turbulence on employee
resilience based on cognitive dissonance theory and through a process of consonance and …

Drawing on the affordance theory, this paper theorizes about how workplace creativity could
be influenced by employees' interaction with game design elements incorporated into work …