We study quality design and the environmental consequences of green consumerism in a
remanufacturing context. Specifically, a firm has the option to design a non …

Because of the interactive role employees play in service operations, their behaviors often
affect the customer's experience directly. Employee behaviors, in turn, are often a function of …

Firms increasingly need to manage uncertainty and become more agile and adaptable. This
study considers how a multi‐product firm can use its product mix, resource capacity …

We study a multi‐product firm with limited capacity where the products are vertically (quality)
differentiated and the customer base is heterogeneous in their valuation of quality. While the …

Problem definition: Faced with the challenge of serving beneficiaries with heterogeneous
needs and under budget constraints, some nonprofit organizations (NPOs) have adopted an …

In this paper, we study how a seller should design the prices and qualities of products or
services offered in both a direct channel and an indirect channel when facing consumers …

In this article, I investigate the capacity investment cost conditions where a multiproduct
market leader may respond to a focus strategy entrant by using different strategies such as …

While menus are offered pervasively in the airline industry, the nature of the menu design
remains unclear. For example, the menu offerings differ substantially across companies and …

Prior analytical literature has shown that the capacity-allocation decisions depend on the
quality differentiation and the resource consumptions of products. However, there has been …

This dissertation includes three chapters:(1) Farmers' Information Management in
Developing Countries-A Highly Asymmetric Information Structure.(2) Information Provision …