Here we review work examining reactions to machines replacing humans in both
professional and personal domains. Using a mind-role fit perspective, we synthesize …

Abstract Information systems (IS) use, the dominant theoretical paradigm for explaining how
users apply IS artifacts toward goal attainment, gives primacy to human agency in the user …

Delegation is an important part of organizational success and can be used to overcome
personal shortcomings and draw upon the expertise and abilities of others. However …

Wherever consumers envision faraway locations, remember the past, predict the future,
consider the perspective of others, or entertain remote possibilities, their minds extrapolate …

Consumers are widely adopting Artificially Intelligent Voice Assistants (AIVAs). AIVAs now
handle many different everyday tasks and are also increasingly assisting consumers with …

Although most research on consumers' choices, and resulting insights, have focused on
choices that consumers make solely for themselves, consumers often make choices for …

Artificial intelligence is revolutionizing the way we do business. Whereas both the adoption
of technological innovations and strategic decision making have been subject to prior …

People will not hold cars responsible for traffic accidents, yet they do when artificial
intelligence (AI) is involved. AI systems are held responsible when they act or merely advise …

Appropriate trust is an important component of the interaction between people and AI
systems, in that “inappropriate” trust can cause disuse, misuse, or abuse of AI. To foster …

As an emergent variant of digital and smart services, proactive services (PAS) do not wait for
customers to make the first move, but proactively participate in customers' lives and make …