Purpose This paper aims to epistemologically extend and explore the present theories from
prior research conducted in the area of responsiveness. Furthermore, it determines to …

Purpose The aims of this study are twofold: to examine mobile food delivery service (MFDS)
from the perspectives of functional and technical quality, and to empirically evaluate the …

Companies providing services operate in a dynamic business environments. They require
understanding and appreciating the new service realities. They should devise and …

Purpose The purpose of this study is to bridge the gap in literature to examine social support
that customers receive from their relationships with frontline service providers in discount …

Drawing on conservation resources theory, this study examined the relationships between
customer incivility, supervisor incivility, and job performance. The study also investigated the …

The present research aims to assess the structural relationship between service quality and
guest repeat patronage in the hospitality industry, examining examines the service quality …

This study characterizes call-center workload as a daily profile, and tests the effects of the
“day-of-the-week” on the daily load profile. It then, tests the hypothesis that the service load …

Résumé Le travail de cette thèse porte sur l'élaboration d'un référentiel pour le
développement d'un système de pilotage de la performance cohérent et réactif, interface …

The study assessed the past performance of employees in the Calamba City Health Office
(CHO) and its relationship to citizens' satisfaction to develop an action plan for improvement …

Employers are always striving to enhance employees' productivity while decreasing cost.
These costs are not only made up of salaries but also include time costs and the cost of …