A review of subjective scales measuring the user experience of voice assistants

LID Faruk, MD Babakerkhell, P Mongkolnam… - IEEE …, 2024 - ieeexplore.ieee.org
The use of Voice Assistants (VA) in both commercial and personal contexts has experienced
significant growth, emphasizing the importance of assessing their user experience (UX) for …

Comparing How a Chatbot References User Utterances from Previous Chatting Sessions: An Investigation of Users' Privacy Concerns and Perceptions

SR Cox, YC Lee, WT Ooi - … of the 11th International Conference on …, 2023 - dl.acm.org
Chatbots are capable of remembering and referencing previous conversations, but does this
enhance user engagement or infringe on privacy? To explore this trade-off, we investigated …

The Impact of Perceived Tone, Age, and Gender on Voice Assistant Persuasiveness in the Context of Product Recommendations

SBH Pias, R Huang, DS Williamson, M Kim… - Proceedings of the 6th …, 2024 - dl.acm.org
Voice Assistants (VAs) can assist users in various everyday tasks, but many users are
reluctant to rely on VAs for intricate tasks like online shopping. This study aims to examine …

[HTML][HTML] Alexa doesn't have that many feelings: Children's understanding of AI through interactions with smart speakers in their homes

V Andries, J Robertson - Computers and Education: Artificial Intelligence, 2023 - Elsevier
Abstract As voice-based Conversational Assistants (CAs), including Alexa, Siri, Google
Home, have become commonly embedded in households, many children now routinely …

Understanding the Impact of Long-Term Memory on Self-Disclosure with Large Language Model-Driven Chatbots for Public Health Intervention

E Jo, Y Jeong, SH Park, DA Epstein… - Proceedings of the CHI …, 2024 - dl.acm.org
Recent large language models (LLMs) offer the potential to support public health monitoring
by facilitating health disclosure through open-ended conversations but rarely preserve the …

Apple's Knowledge Navigator: Why Doesn't that Conversational Agent Exist Yet?

AK Newendorp, M Sanaei, AJ Perron… - Proceedings of the CHI …, 2024 - dl.acm.org
Apple's 1987 Knowledge Navigator video contains a vision of a sophisticated digital
personal assistant, but the natural human-agent conversational dialog shown does not …

Opportunities in Mental Health Support for Informal Dementia Caregivers Suffering from Verbal Agitation

T Kim, H Kim, AC Roberts, M Jacobs… - Proceedings of the ACM on …, 2024 - dl.acm.org
People with dementia (PwD) often present verbal agitation such as cursing, screaming, and
persistently complaining. Verbal agitation can impose mental distress on informal caregivers …

Incorporating Different Verbal Cues to Improve Text-Based Computer-Delivered Health Messaging

SR Cox - arXiv preprint arXiv:2404.13633, 2024 - arxiv.org
The ubiquity of smartphones has led to an increase in on demand healthcare being
supplied. For example, people can share their illness-related experiences with others similar …

Invasive and Creepy Technologies: Challenges and Opportunities

RR McWhorter, MM Laurie - Disruptive Technologies in Education …, 2024 - igi-global.com
As modern technologies have increased in sophistication and invasiveness, users have
expressed concerns about confidentiality and ethical issues regarding contemporary …

In What Ways Do Different AI Interfaces Affect Perceived Creepiness? Comparing a Social Robot with a Chatbot

ER Malkomsen - 2024 - duo.uio.no
The use of AI technologies has led to a growing need to understand how consumers accept
and perceive them. In the field of HCI, researchers have explored technologies' ability to …