Purpose This study aims to demonstrate digital banking's influence on customers' evaluation
of service experience and develop a framework identifying the most significant variables of …

In this study, we investigated the effects of the bank's profitability performance of electronic-
based banking services. The effects of ROA and ROE performance were analyzed the data …

Purpose The purpose of this study is to develop a structural equation model to explain the
complex relationship between social network and firm performance by introducing the …

Purpose The purpose of this paper is to extend the understanding of relationships between
entrepreneurial orientation (EO) and performance, and between market orientation (MO) …

The resource-based view posits that firms achieve competitive advantage from value
creation through firm-specific investments held by key stakeholders: employees, suppliers …

Does firm performance increase with risk-taking behavior under information technological
turbulence? Empirical evidence from Indonesian SMEs | Emerald Insight Books and journals …

Prior studies considered external conditions that trigger the adoption of servitization in
product firms, but little is known on the decision to provide standardized vs. customized …

Purpose–Stabilizing business in highly competitive and volatile business-to-business (B2B)
markets is a strategic imperative for many companies. In such a context, customer retention …

This study utilizes hierarchical regression analysis to explore how environmental
management systems (EMSs) influence financial performance through customer satisfaction …

Purpose The purpose of this paper is to develop and test a comprehensive hierarchical
model of behavioural intentions in the Malaysian retail banking industry …