Purpose This paper has a twofold objective:(1) to examine how trust and distrust mediate the
relationship between corporate social responsibility (CSR) and irresponsibility (CSI) …

Recent crisis spillover research expands our understanding of the effects of crisis spillover
on reputation, legitimacy, consumer attitudes and behaviours, as well as how organisations …

This dissertation research conceptualized perceived authenticity in organizational advocacy,
developed its measurement scale model, and examined its role in organization-public …

The German automotive industry is facing the most challenging and demanding change in
its 130-year history. It finds itself at a crossroads with an unknown future ahead. The …

이 연구는 신뢰와 불신을 차별적 개념으로 이해하며, 기업의 위기 관리 커뮤니케이션에서
공중의 신뢰를 회복시키고 불신을 강화시키는 차원들이 부정적 위기감정 (분노, 혐오, 실망) 에 …

Risk and safety communication needs to be designed around the crucial elements of trust
and distrust. During events, information and disinformation can come from a variety of …