The psychology of luxury consumption
Highlights•Biological, socio-psychological, and structural factors drive consumers' desire for
luxury.•Luxury consumption combines traditional and novel forms of consumption, as well as …
luxury.•Luxury consumption combines traditional and novel forms of consumption, as well as …
Mapping the luxury research landscape: A bibliometric citation analysis
H Gurzki, DM Woisetschläger - Journal of business research, 2017 - Elsevier
This paper provides a systematic review of the current state of luxury research by mapping
the research landscape to identify key research clusters, publications, and journals that have …
the research landscape to identify key research clusters, publications, and journals that have …
Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence
V Pitardi, HR Marriott - Psychology & Marketing, 2021 - Wiley Online Library
With the development of deep connections between humans and Artificial Intelligence voice‐
based assistants (VAs), human and machine relationships have transformed. For …
based assistants (VAs), human and machine relationships have transformed. For …
To err is human (-oid): how do consumers react to robot service failure and recovery?
Robots are the next wave in service technology; however, this advanced technology is not
perfect. This research examines how social perceptions regarding the warmth and …
perfect. This research examines how social perceptions regarding the warmth and …
Service robots rising: How humanoid robots influence service experiences and elicit compensatory consumer responses
Interactions between consumers and humanoid service robots (HSRs; ie, robots with a
human-like morphology such as a face, arms, and legs) will soon be part of routine …
human-like morphology such as a face, arms, and legs) will soon be part of routine …
Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications
The rise of humanoid robots in hospitality services accelerates the need to understand
related consumer reactions. Four scenario-based experiments, building on social presence …
related consumer reactions. Four scenario-based experiments, building on social presence …
Domo arigato Mr. Roboto: Emergence of automated social presence in organizational frontlines and customers' service experiences
Technology is rapidly changing the nature of service, customers' service frontline
experiences, and customers' relationships with service providers. Based on the prediction …
experiences, and customers' relationships with service providers. Based on the prediction …
Bots with feelings: Should AI agents express positive emotion in customer service?
Customer service employees are generally advised to express positive emotion during their
interactions with customers. The rise and maturity of artificial intelligence (AI)–powered …
interactions with customers. The rise and maturity of artificial intelligence (AI)–powered …
I, chatbot! the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions
The present research focuses on the interplay between two common features of the
customer service chatbot experience: gaze direction and anthropomorphism. Although the …
customer service chatbot experience: gaze direction and anthropomorphism. Although the …
Does brand-consumer social sharing matter? A relational framework of customer engagement to brand-hosted social media
Despite the considerable expansion of brand-hosted social media, it is still not clear whether
and how brand-consumer social sharing contributes to virtual media engagement. Drawing …
and how brand-consumer social sharing contributes to virtual media engagement. Drawing …