Exploring different airport users' service quality satisfaction between service providers and air travelers

SJ Hong, D Choi, J Chae - Journal of Retailing and Consumer Services, 2020 - Elsevier
This study investigates appropriate attributes—physical environment, outcome, and
interactional quality—to measure users' satisfaction that influences airport users' satisfaction …

Evaluating competitiveness of air cargo express services

Y Park, JK Choi, A Zhang - Transportation Research Part E: Logistics and …, 2009 - Elsevier
This paper explores the relative importance of factors that influence the adoption of air
express delivery service, and evaluates the competitiveness of air cargo express carriers in …

Factors Influencing Air Cargo Business: Business Plan and Strategy, Professional Human Resources, and Airlines' Performance

RR Bunahri - Journal of Accounting and Finance Management, 2023 - dinastires.org
The air cargo business has facilitated international trade and the global economy. It plays an
important role due to its characteristics, such as long-distance capability, short transport …

Freight forwarder satisfaction, airport customer loyalty, and competitiveness

S Almofeez, D Ojha, EM Struckell, PC Patel… - Transport Policy, 2024 - Elsevier
Abstract The Middle East represents 18% of the world's air cargo revenue, and the region's
air cargo revenues have been growing three times faster than worldwide air cargo, making …

Examining airport agility at air cargo hub airports

SJ Hong, W Kim, B Hiatt - Journal of Air Transport Management, 2025 - Elsevier
The Covid-19 pandemic impacted nearly every aspect of airport operations, highlighting the
importance of airport agility. Due to its importance, it is crutial for us to understand the role of …

Estimation viability of dedicated freighter aircraft of combination carriers: A data envelopment and principal component analysis

SJ Hong, W Randall, K Han, AS Malhan - International Journal of …, 2018 - Elsevier
The authors investigate how air cargo business affects the efficiency of passenger-cargo
combination carriers (CCs). The globalization of the supply chain has impacted airlines and …

Online review data analytics to explore factors affecting consumers' airport recommendations

C Kim, J Lee, KC Lee - Information Technology & People, 2024 - emerald.com
Purpose The main objective of this study is to determine the factors that have the greatest
impact on travelers' opinions of airports. Design/methodology/approach 11,656 customer …

[PDF][PDF] Kargo Kullanıcılarının Önem Verdikleri Faktörlerin, Kargo Firmaları Tarafından Başarım Düzeylerinin İncelenmesi.

AÇ Çakmak, B Özkan - Journal of History, Culture & Art Research …, 2017 - researchgate.net
Öz Günlük hayatımızda sıklıkla kullandığımız kargo firmalarının verdikleri hizmet, bu hizmeti
alan kullanıcıları için büyük önem arz etmektedir. Gönderilen veya alınan kargonun …

[PDF][PDF] Airline selection criteria at air cargo transportation industry

MŞ Durak, AK Yılmaz - Transport & Logistics, 2016 - researchgate.net
In terms of sustainability and increasing competitiveness, airlines' serving at air cargo
transportation determining strategies with regards to significance levels of selecting criteria …

The impact of complete aviation services on airport service performance at Class III Numfor Airport

M Sawir, S Wibowo - … of Humanities and Social Sciences (Biohs) …, 2023 - biarjournal.com
This study aims to analyze the development and use of Numfor Airport facilities, their impact
on the performance of Numfor Airport, and the prioritized development and use of facilities at …