El objetivo del presente artículo es realizar una revisión de literatura sobre la medición de la
calidad del servicio en destinos turísticos a nivel internacional y para Colombia. Se …

The philosophy of total quality management is based on meeting quality requirements in all
processes and meeting customer needs quickly and accurately through the contribution of …

Tourism in the Spanish economy represents 11% of the GDP (INE, 2018). Its sun and beach
tourism model has diversified into other products, such as cultural tourism, that has been …

In contemporary economies, reputation has become a very important factor for companies
that interact directly with customers. In this context, food-delivery companies must take into …

The new habits of tourist consumption favor the rise of cultural tourism, either as the primary
or complementary offer of a destination. Therefore, it is necessary to deepen the study of the …

This study examines the effects of the prevention measures taken against Coronavirus on
the image, satisfaction and loyalty of tourists in world heritage cities. Data was obtained from …

This study aims to analyse the relationship between tourist growth in urban destinations and
certain transformations apparent in main recipient cities. Particular attention is paid to the …

Abstract Service quality evaluation is of highly significance because it is the first step to
make continuous improvements in providing service. However, the existing evaluation …

O mercado turístico apresenta crescente competitividade e por isso, as empresas buscam
melhorar a captação das percepções dos seus clientes sobre a qualidade percebida …

Objetivo: evaluar cómo se percibe la calidad del servicio en los principales atractivos
turísticos rurales de Villa de Leyva, Colombia, con el fin de proponer mejoras en su …