The greatest technological changes in our lives are predicted to be brought about by
Artificial Intelligence (AI). Together with the Internet of Things (IoT), blockchain, and several …

Digital transformation (DT) is the process of combining digital technologies with sound
business models to generate great value for enterprises. DT intertwines with customer …

The emergence of consumer-generated data and the growing availability of Machine
Learning (ML) techniques are revolutionizing marketing practices. Marketers and …

Pasuruan is a city in the eastern part of Java Island, famous for its traditional drink brand,"
Jamu Kebonagung." Spices' distinctive taste and benefits as the main ingredient make this …

The research on chatbots has gained momentum over the past few years. Academics and
practitioners investigate how these tools for communication with customers or internal team …

Machine learning (ML) has a well-established reputation for successfully enabling
automation through its scalable predictive power. Industry 4.0 encapsulates a new stage of …

The Physical Internet (PI, or) paradigm has been developed for a global logistics system that
aims to move, handle, store, and transport logistics products in a sustainable and efficient …

Communicating effectively with customers is a challenge, especially in a context requiring
long-term planning such as the pension sector. Engaging individuals to obtain information …

The emergence of artificial intelligence (AI) and its derivative technologies, such as machine
learning (ML) and deep learning (DL), heralds a new era of knowledge management (KM) …

This paper describes the lived experiences of experts who have taken a holistic approach to
driving transformation in various organizations. The primary goal of the paper is to outline, at …