What impacts customer experience for B2B enterprises on using AI-enabled chatbots? Insights from Big data analytics

AK Kushwaha, P Kumar, AK Kar - Industrial Marketing Management, 2021 - Elsevier
Many B2B firms have widely accepted AI-based chatbots to provide human-like service
interaction at different customer touchpoints in recent years. One of the objectives behind …

Clustering of web search results based on the cuckoo search algorithm and balanced Bayesian information criterion

C Cobos, H Muñoz-Collazos, R Urbano-Muñoz… - Information …, 2014 - Elsevier
The clustering of web search results–or web document clustering–has become a very
interesting research area among academic and scientific communities involved in …

Exploring performance of clustering methods on document sentiment analysis

B Ma, H Yuan, Y Wu - Journal of Information Science, 2017 - journals.sagepub.com
Clustering is a powerful unsupervised tool for sentiment analysis from text. However, the
clustering results may be affected by any step of the clustering process, such as data pre …

Measuring the coverage and redundancy of information search services on e-commerce platforms

B Ma, Q Wei - Electronic Commerce Research and Applications, 2012 - Elsevier
Today's widespread e-commerce applications pose a new challenge to information search
services. They must extract a useful small set of search or recommendation results from a …

Multi-objective design of hierarchical consensus functions for clustering ensembles via genetic programming

ALV Coelho, E Fernandes, K Faceli - Decision Support Systems, 2011 - Elsevier
This paper investigates a genetic programming (GP) approach aimed at the multi-objective
design of hierarchical consensus functions for clustering ensembles. By this means, data …

Using structure-based data transformation method to improve prediction accuracies for small data sets

DC Li, CC Chang, CW Liu - Decision Support Systems, 2012 - Elsevier
Small data set problems have been widely considered in many fields, where increasing the
prediction ability is the most important goal. This study considers the data structure to identify …

Machine learning techniques in Web content mining: a comparative analysis

BS Anami, RS Wadawadagi, VB Pagi - Journal of Information & …, 2014 - World Scientific
With incessantly growing amount of information published over Web pages, the World Wide
Web (WWW) has become prolific in the field of data mining research. The heterogeneous …

Discovering users with similar internet access performance through cluster analysis

T Cerquitelli, A Servetti, E Masala - Expert Systems with Applications, 2016 - Elsevier
Users typically subscribe to an Internet access service on the basis of a specific download
speed, but the actual service may differ. Several projects are active collecting internet …

Comparing clustering models in bank customers: Based on Fuzzy relational clustering approach

A Hendalianpour, J Razmi, M Gheitasi - Accounting, 2017 - m.growingscience.com
Clustering is absolutely useful information to explore data structures and has been
employed in many places. It organizes a set of objects into similar groups called clusters …

The ambiguous identifier clustering technique

M Scholz, M Franz, O Hinz - Electronic Markets, 2016 - Springer
Investigations of online transaction data often face the problem that entries for identical
products cannot be identified as such. There is, for example, typically no unique product …