Purpose: This study seeks to holistically undertake a comprehensive review of the current
state of the ES-QUAL scale including the methodology used, suggestions and limitations …

The growth of e-commerce is an increasing phenomenon both nationally and globally. In
Brazil alone, online sales reached a total of 47.7 billion reais (Brazilian currency) in 2017. As …

The purpose of this study is to examine the impact of electronic banking service quality (SQ)
on customer satisfaction (CS) and customer loyalty (CL). It also sought to compare …

E-service quality measurement in online shopping has been receiving increasing attention
currently and as a result, many studies have tried to highlight major dimensions of e-service …

Service quality is increasingly recognised as an important aspect of online business
activities and is considered as a key determinant for successful electronic service (e-service) …

Online banking can provide a reliable service to the customers for which make them happy.
Online banking service is a comparative advantage and can improve relationship with …

Tax revenue forms the backbone of any economy. The quality of the e-services provided by
a revenue authority is therefore crucial, as e-service quality directly influences the burden of …

This paper aims to identify and discuss some key conceptual and empirical issues that
should be considered while adopting a generic scale, such as ES-QUAL, to evaluate service …

The purpose of this research is to investigate and analyze the complex factors impacting
electronic service quality (e-SQ) and to apply the outcomes to propose a conceptual …

The research was designed to fill the gap in the existing body of knowledge regarding
attitudes toward online shopping and differences in electronic service quality perception …