One of the most important health care services is emergency medical service as it plays a
vital role in saving people's lives and reducing the rate of mortality and morbidity. Over the …

In recent years, Operations Research/Management (OR/OM) has had a significant impact on
improving the performance of hospital Emergency Departments (EDs). This includes …

This book provides one of the first unified accounts of the dynamic aspects involved in the
strategic behavior in queues. The author presents the material in an easy style with mostly …

Hospitals are complex systems with essential societal benefits and huge mounting costs.
These costs are exacerbated by inefficiencies in hospital processes, which are often …

This paper proposes the Q-Lasso method for wait time prediction, which combines statistical
learning with fluid model estimators. In historical data from four remarkably different …

We consider the control of patient flow through physicians in emergency departments (EDs).
The physicians must choose between catering to patients right after triage, who are yet to be …

Emergency departments (EDs) are one of the main entry points of a hospital, offering non-
stop healthcare services to patients with various needs. ED crowding is considered a major …

Ambulance offload delay (AOD) occurs when care of incoming ambulance patients cannot
be transferred immediately from paramedics to staff in a hospital emergency department …

The development of predictive models in healthcare settings has been growing; one such
area is the prediction of patient arrivals to the emergency department (ED). The general …

Relief supply management is one of the most important parts in emergency management.
Because of high uncertainty and time urgency, relief supplies should be purchased in …