Purpose This study examines whether customer-perceived employee competence (CPEC)
furthers customer loyalty through justice perception and affection, and whether gender and …

Penelitian ini bertujuan untuk menganalisis penerimaan aplikasi QRIS M-banking bank
syariah sebagai teknologi pembayaran non-tunai dan faktor-faktor yang memengaruhi …

By observing the recovery process of the tourism industry in Indonesia after COVID-19, this
study explores the relationship between cleanliness, health, safety, and environmental …

In today's dynamic global economy, organizations face increasing challenges in managing
risk amidst market uncertainty. This paper addresses a gap in current research by focusing …

This study explores the impact of service quality and mobile banking applications on
customer loyalty, with customer satisfaction acting as a mediating factor (focusing on patrons …

Penelitian ini bertujuan untuk mengetahui pengaruh service quality terhadap customer
loyalty melalui customer satisfaction pada nasabah tabungan BritAma di Kota Padang …

Nowadays, both people and companies deal with stress on a regular basis in the workplace.
In this study, we will look at how stress manifests itself in the workplace from a gender …

Human Capital Management is a factor that helps the organization create Competitive
advantage because it is the development of personnel in the organization at all levels to …

La presente investigación tuvo por objetivo determinar si existe una relación entre los
valores organizacionales y el desarrollo de las competencias profesionales de los …

Customer satisfaction is one of the important factors affecting organizational performance.
There are five dimensions to investigate customer satisfaction which are tangible, reliability …