▪ Abstract Scholarly interest in the study of trust and distrust in organizations has grown
dramatically over the past five years. This interest has been fueled, at least in part, by …

Automation is often problematic because people fail to rely upon it appropriately. Because
people respond to technology socially, trust influences reliance on automation. In particular …

This theoretical paper presents an extended Job Demands–Resources (JD–R) theory aimed
at understanding how organizations and their employees can best deal with COVID-19 and …

Purpose The purpose of this paper is to assess the effects of two types of trust (vertical and
horizontal trust) on knowledge sharing (knowledge donating and knowledge collecting) and …

With the rise of social commerce, electronic word-of-mouth (eWOM) has become an
important reference for users to make purchase decisions. However, the quality of …

Abstract The COVID-19 pandemic in 2019/2020 ushered in a new turbulent and chaotic
global environment where governments not only placed temporary restrictions on people's …

Despite the massive impacts of COVID-19 pandemic on hospitality industry, only limited
papers empirically examined consumer reactions to current pandemic in the context of …

Brand equity is a valuable intangible asset for companies, yet is increasingly difficult in
managing in an era with hard to control social media. The purpose of this study was to …

Business models change as managers not only innovate business models, but also engage
in more mundane adaptation in response to external changes, such as changes in the level …

Trust is a critical precondition underpinning successful knowledge exchange among
environmental scientists and decision-makers, and thus, evidence-informed decision …