For manufacturing companies, quality management is a key feature for increasing the
competitiveness, productivity, profitability, and sustainability of their systems. Quality …

This study was guided by the notion of tourist attractiveness to understand residents'
perception of tourists in establishing a reciprocal resident-tourist relationship. To explore the …

Social desirability issues are long known, but not long gone. Across major purchasing and
supply management (PSM) research streams, surprisingly few empirical studies explicitly …

Securing commitment and preferential treatment from suppliers is crucial for buying firms in
a competitive marketplace. This study delves into the dynamics of how buying firms, which …

Purpose This study uses social capital theory to analyze how social capital and supplier
development support achieving supplier satisfaction and preferred customer status. The …

Despite the importance of relationship portfolios, it's unclear how a buying firm's differential
investment in its suppliers affects the distribution of its supplier relationships and the supplier …

Performance management in supply chains is an increasingly important, rapidly developing
but challenging area. It may benefit from sufficient levels of social capital, such as frequent …

Supplier satisfaction has often been argued to be an important determinant for supplier
performance in the buyer-supplier relationship. The micro-processes of how supplier …

Manufacturing firms implement two actions to foster component innovation by suppliers:(i)
providing the supplier with incentives for component innovation and/or (ii) initiating a …

Purpose This study develops and validates a comprehensive framework integrating the
balanced scorecard (BSC) and fuzzy logic to evaluate supplier satisfaction in the Indian …