Service organisations are striving to increase the quality of the services they offer. They are
also using a wide variety of people management techniques. These two activities can …

The literature on TQM widely accepts that the success of TQM is guaranteed when
responsiveness for quality is extended throughout all the levels in the organization. For this …

Completely revised and updated, taking the scientific rigor to a whole new level, the second
edition of the Occupational Ergonomics Handbook is now available in two volumes. This …

Despite the important contributions made by the Competency‐Based Perspective (CBP) to
strategic thought, certain issues on the operational definition of the theoretical concepts that …

Total quality management has been a central element in many efforts directed towards
organizational change. Theories tend to fall into two extreme camps, which hold either that …

This study investigated a key question involved with attracting and retaining a diverse
workforce: Should recruiters provide race-related realistic organizational previews (ROPs) to …

Occupational Ergonomics: Engineering and Administrative Controls focuses on prevention
of work-related musculoskeletal disorders with an emphasis on engineering and …

This study investigates the impact of coaching expertise on project management outcomes
within Six Sigma programs. Survey data were collected from 140 Black Belts and 176 team …

In a wide variety of business settings, both ergonomics and quality initiatives are being
undertaken. As ergonomists we cannot ignore those simultaneously occurring programmes …

A contingency-based view of an organization suggests contextual variables, such as
leadership, training, product (service) design, and employee relations, vary among firms …