Multi-criterion decision making (MCDM) methods can derive alternative rankings as
solutions to decision-making problems based on survey or historical data about the …

The onset of the COVID-19 pandemic has changed consumer usage behavior towards
mobile payment (m-payment) services. Consumer usage behavior towards m-payment …

Due to rising competition and resource constraints, hoteliers need to understand which
consumer complaints are more important and severe to prioritize, an issue receiving less …

This study aims to determine the effect of service quality and after-sales service on the
customer satisfaction of car users using IoT (Internet of Things) technology provided with …

The emergence of sports tourism has compelled sports managers to rethink the
management and improvement of sports facilities. Through service quality analysis, sports …

Purpose This study aims to provide a method for classifying travellers' requirements to help
hoteliers understand travellers' requirements and improve hotel services. Specifically, this …

Since e-commerce has expanded rapidly in recent years, it's clear that reliable delivery
services are crucial to keeping customers happy. Supplying items on time, providing better …

As a creative mode, e-commerce for poverty alleviation (e-CPA) plays a significant role in
fighting against poverty globally. To boost e-commerce for poverty alleviation, this study …

Businesses derive more revenue from building and maintaining long-term relationships with
their customers. Therefore, it is essential to build refined strategies based on customer …

Online reviews are a valuable tool for Multi-Criteria Decision Making (MCDM) because they
provide insightful information on several aspects. However, not all reviews yield complete …