Perceived service quality in higher education and its antecedents have been one of the
significant issues worldwide. Despite being studied over decades, service quality (SQ) …

Purpose The paper aims to identify the emerging themes on the challenges faced by the
Malaysian private higher learning institutions (HLIs) in the provision of providing quality …

Purpose The purpose of this paper is to investigate the effect of service quality on graduates'
satisfaction as perceived by Middle East University (MEU) graduates. Design/methodology …

Competition is becoming increasingly intense among private and public universities. Each
university offers services to attract external customer, in this time we can call it; student. This …

Contemporary research has provided for conclusive evidence on how to identify product
dimensions and perform their measurements; this is primarily due to the tangibility of their …

Sažetak The purpose of this study is to examine customers' perceptions of primary
healthcare service quality in public institutions in the city of Šibenik. The research was aimed …

Purpose This study aims to assess students' perceived quality of university administrative
services, and reconnoiter the disparities in their perceptions according to their gender and …

There is still a wide quality gap between State Universities (SU) and Private Universities
(PU) in Indonesia. This research aims to find the strategy pattern of Nahdlatul Ulama …

Son yıllarda Türkiye'de önemini daha da hissettirmeye başlayan turizm olayı, büyük bir hızla
gelişmektedir. Bu gelişim sürecinde, ülke turizminin daha iyi noktalara ulaşmasında turist …

The Malaysia government in its 2015-2025 education blueprint articulated the aim to
develop the country into an education hub through its 659 higher education institutions …