Chatbots are increasingly used as substitutes for human service agents in online shops.
This has led researchers to analyze how chatbot characteristics influence consumer …

Online healthcare portals have become prevalent worldwide in recent years. One common
form of a healthcare portal is the online consultation website, which provides a bridge …

With the advent of e-commerce, new platform sales have been created in the online retailing
industry, and choosing the best platform has become a challenge for manufacturers. For …

With the increasing popularity of platform economics, supply chain members are facing
strategic decisions regarding whether to introduce online marketplace platforms in addition …

Owing to the rapid development of live-stream e-commerce, firms are selling their products
directly to consumers via live-stream (LS), a business practice known as LS selling. This …

A dual-channel supply chain is considered in which a manufacturer sells its product through
a traditional retailer and an e-tailer, wherein the e-tailer may adopt two, ie, the conventional …

This study explores the manufacturer's marketing and pricing strategies for online channel
under different offline channel power structures. Through these strategies, the manufacturer …

New digital technologies, combined with the challenges faced by the pandemic, have
prompted several organizations, including small and medium sized enterprises (SMEs), to …

On the online platform of e‐tailers (eg, Amazon), there are many third‐party retailers who
can resell products by paying e‐tailers a platform usage fee. When e‐tailers sell …

Purpose The purpose of this paper is to investigate the effect of online service failure on
online customer satisfaction and offline customer loyalty, and the moderating role of brand …