The article presents methodical requirements for the restructuring programme in the context
of strategic management and shaping of strategic forms. The author described the corporate …

Purpose This paper aims to examine critical factors of successful logistics outsourcing
relationship from the perspectives of both LSPs and shippers employing case studies in …

Purpose The production of a good or service requires that the supplier performs a wide
range of activities. Many companies are trying to fit outsourcing with the dimensions of their …

The dimensions that influence the establishment of business process management (BPM)
practices and the progression to higher levels of process maturity derive from exploring the …

The purpose of this study is to develop a dynamic model for investigating the effective factors
on outsourcing with a hybrid approach. In this research, 500 indexed articles (from 2017 to …

Este artigo objetiva apresentar o desenvolvimento e a implementação de um sistema de
medição de desempenho (SMD) para uma empresa brasileira de BPO (business process …

Knowledge is a key resource for an organization, serving as a source of sustainable
differentiation and thus a competitive advantage. Knowledge-based resources are …

This study aims to identify the main approaches, methodologies, criteria used to prioritize
processes and results of studies on Process Management in the organizational context. This …

According to several studies, Business Process Outsourcing (BPO), a well-known strategy
by companies which operates the non-core functions of a company, is experiencing a …

Business process outsourcing (BPO) is a fairly new field within research in Zimbabwe. Most
companies are in a bid to remain competitive within the financial services industry. The study …