Patient satisfaction is defined as a patient assessment of the expectation and reality
received by the patient at a health care facility. This study was conducted to determine the …

Long waiting times for healthcare services are one of the causes of patient dissatisfaction.
The average waiting time for patient services at the Internal Medicine outpatient clinic is 280 …

Tugurejo Hospital is a Type B hospital operated by the regional government of Central Java
Province. Each year, the hospital conducts patient satisfaction surveys. Between 83% and …

This type of quantitative research uses descriptive analytic methods with a cross sectional
approach. In this study, researchers wanted to know the relationship between waiting time …

This study examines how waiting time and health literacy-sensitive communication (HL-
COM) affect patient satisfaction in the executive outpatient unit of Hospital Z. Using a sample …

One of the causes of patients at the health centre feeling uncomfortable with the drug
administration process is the problem of waiting time. Patient satisfaction is strongly …

To win business competition in the health sector, hospitals must maintain quality of service
that is oriented towards patient satisfaction. Factors related to patient satisfaction include …

Background: In the next few decades, the number of elderly people in Indonesia will be
more, this impacts the dependence of the elderly on the help of others and long-term care …