The impact of total quality management, supply chain management practices and operations capability on firm performance
The main objective of the study is to examine and explain the structural relationship between
and among the operational capability, Total quality management, supply chain practices …
and among the operational capability, Total quality management, supply chain practices …
The problem of fear in TQM–causes, consequences and reduction methods–a literature review
M Bugdol - The TQM Journal, 2020 - emerald.com
Purpose The primary objective of the paper is to present the role and meaning of fear in
organizations implementing TQM. The author's intention is to identify the causes of fear in …
organizations implementing TQM. The author's intention is to identify the causes of fear in …
Psychological empowerment for the future of work: Evidence from Portugal
In the competitive global marketplace, it is becoming important for organizations to empower
employees for productivity reasons. One of the organizational empowerment models with …
employees for productivity reasons. One of the organizational empowerment models with …
Employee involvement as a key determinant of core quality management practices
The framework of this research consists of eight quality management (QM) principles
(customer focus, leadership, involvement of people, process approach, system approach to …
(customer focus, leadership, involvement of people, process approach, system approach to …
Not just numbers! Improving TTO performance by balancing the soft sides of the TQM
Not just numbers! Improving TTO performance by balancing the soft sides of the TQM | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices
M Cavallone, R Palumbo - The TQM Journal, 2022 - emerald.com
Purpose Soft total quality management (STQM) is a requisite for the successful
implementation of hard total quality management interventions. However, there is limited …
implementation of hard total quality management interventions. However, there is limited …
Investigating changes in TQM's effects on corporate social performance and financial performance over time
I Sila - Total Quality Management & Business Excellence, 2020 - Taylor & Francis
In this study, we develop a model of the relationships among total quality management
(TQM), corporate social performance (CSP), and financial and market performance (FMP) …
(TQM), corporate social performance (CSP), and financial and market performance (FMP) …
The double-edged sword effect of service recovery awareness of frontline employees: From a job demands-resources perspective
Drawing on job demands-resources (JD-R) theory, this study examines the double-edged
sword effect of service recovery awareness (SRA) on post-recovery satisfaction via frontline …
sword effect of service recovery awareness (SRA) on post-recovery satisfaction via frontline …
Application of MCDM approach to evaluate the critical success factors of total quality management in the hospitality industry
A Jusoh, A Mardani, R Omar, D Štreimikienė… - Journal of Business …, 2018 - aviation.vgtu.lt
Although many studies have focused on significant role of total quality management (TQM)
in literature, little attention has been paid to using the fuzzy multiple criteria decision making …
in literature, little attention has been paid to using the fuzzy multiple criteria decision making …
[图书][B] Continuing professional development of teachers in Finland
Finland is known for its equal basic education. We are proud of it. The centenary of the
Finnish story is a narrative of a nation that, throughout its history, has expanded access to …
Finnish story is a narrative of a nation that, throughout its history, has expanded access to …