Human mobility is important for understanding the evolution of size and structure of urban
areas, the spatial distribution of facilities, and the provision of transportation services. Until …

This article introduces the concept of 'therapeutic servicescapes' to the retailing and services
discipline. In the health literature, therapeutic landscapes emerge when physical and social …

The critical success factors required by brick-and-mortar retailers to successfully transform
into multichannel retailers are analyzed in this study. We identify threshold resources and …

Purpose This paper aims to examine the third-place phenomenon, within a fashion context,
through the theoretical lens of servicescape and experiential retailing. It identifies third …

Third places—communal or socializing places such as coffee shops—are confronted with a
rising customer segment: customers who use them for work. Prior research is divided on this …

This study investigates the customer journey and identifies the drivers of excellent customer
experience in bookshops. Five research methods—in-depth interview, focus group …

Evidence on the social sustainability of higher residential densities, as planned for in
compact city policies, is mixed. Understanding the factors contributing to social sustainability …

This article revisits the concept of the third place, critically evaluating its theoretical
foundations and continued relevance to social analysis and hospitality, arguing that it can …

Within the social sciences, literature on third places attempts to assist in the construction of a
social concept of “place”. This notion of a place is an idealization of the bridging space with …

The changing relationship between producers and consumers, the growth of service
industries, and the opportunities for shopping as a leisure activity have significantly …