This article aims to contribute to street-level bureaucracy (SLB) theory by bringing to the
forefront the experiences and perspectives of the Global South. Our argument is that …

Hierarchical accountability often proves insufficient to control street‐level implementation,
where complex, informal accountability relations prevail and tasks must be prioritized …

Street‐level organizations (SLOs) play a key, but understudied, political role in democratic
governance as they are responsible for the direct‐delivery of public services that are vital to …

Frontline workers who are confronted with crises need enormous resilience and the ability to
deal with stress from crisis‐related increases in demands and risks. Simultaneously, populist …

Policy capacity plays a pivotal role in shaping the extent of global governmental responses
to the COVID‐19 pandemic. While scholars have primarily examined this phenomenon …

Street‐level bureaucrats (SLBs) are central to the implementation of government policies,
which becomes crucial in the context of democratic backsliding. Their willingness to carry …

Diversity management and inclusive language policies aimed at social equality have
emerged as significant challenges in today's societies. The global rise in people movement …

The aim of this chapter is to introduce the book and present its main arguments. The book
explores how street-level bureaucracies in conditions of weak and precarious institutions …

Street-level implementation distinguishes policy implementation activities characterized by
direct interaction with the public. Officials who directly deliver policies to people, such as …

En Chile, la implementación de políticas sociales es aún un proceso poco estudiado
empíricamente, a pesar de ser un componente central del ciclo de política. En el proceso de …