Purpose–This paper aims to develop and empirically test a hierarchical model for measuring
service quality in higher education. Design/methodology/approach–The first phase of the …

Prior studies on e-learning service quality were conducted mainly in developed countries;
however, little effort has been made in emerging countries. This study examines the …

The term alumni loyalty (AL) is widely used by scientists in various disciplines and
particularly often in discussions of the key factors influencing alumni contributions. However …

Blended e-learning has become a common phenomenon in higher education globally. Most
affluent economies embraced e-learning by design through strategic moves to augment their …

Purpose Student loyalty is important if universities are to stay in business by recruiting and
retaining satisfied students who provide positive evaluations of their university to others. The …

This paper examines the influence that student perceived quality of service (PSQ) has on
continuance intention and willingness to recommend a course in a fully online university. A …

With the growing ubiquity of the Internet and the continued evolution of the Internet of
Things, universities are focusing more on web-based strategies to deliver higher education …

Perceived service quality in higher education and its antecedents have been one of the
significant issues worldwide. Despite being studied over decades, service quality (SQ) …

Research highlights the influence of service quality, institutional reputation, student
satisfaction in building student loyalty. Quantitative approach was used with a survey …

In recent years, MOOCs have become firmly established as valid e-learning environments
and, as such, have been developed by many universities using different types of platform …