Blockchain technology as an enabler of service systems: A structured literature review
S Seebacher, R Schüritz - … 8th International Conference, IESS 2017, Rome …, 2017 - Springer
Blockchain technology is expected to revolutionize the way transactions are performed,
thereby affecting a vast variety of potential areas of application. While expectations are high …
thereby affecting a vast variety of potential areas of application. While expectations are high …
Theory of value co-creation: a systematic literature review
M Galvagno, D Dalli - Managing service quality, 2014 - emerald.com
Purpose–The purpose of this paper is to summarize and classify extant research and to
better understand the past, present, and future state of the theory of value co-creation. Its …
better understand the past, present, and future state of the theory of value co-creation. Its …
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
The service encounter–one of the foundational concepts in service research–is
fundamentally changing due to rapid evolutions in technology. In this paper, we offer an …
fundamentally changing due to rapid evolutions in technology. In this paper, we offer an …
[HTML][HTML] Capabilities of digital servitization: Evidence from the socio-technical systems theory
Driven by pressures for sustainable development and disruptions such as the COVID-19
pandemic, manufacturing companies in the 21st century are affected by two intertwined …
pandemic, manufacturing companies in the 21st century are affected by two intertwined …
Institutions and axioms: an extension and update of service-dominant logic
Abstract Service-dominant logic continues its evolution, facilitated by an active community of
scholars throughout the world. Along its evolutionary path, there has been increased …
scholars throughout the world. Along its evolutionary path, there has been increased …
[PDF][PDF] Towards Designing Cooperative and Social Conversational Agents for Customer Service.
The idea of interacting with computers through natural language dates back to the 1960s,
but recent technological advances have led to a renewed interest in conversational agents …
but recent technological advances have led to a renewed interest in conversational agents …
Actor engagement as a microfoundation for value co-creation
The starting point for this research is that value co-creation is difficult to observe empirically,
whereas actor engagement is observable and thus more likely to be designable and …
whereas actor engagement is observable and thus more likely to be designable and …
Conceptualizing smart service systems
Recent years have seen the emergence of physical products that are digitally networked
with other products and with information systems to enable complex business scenarios in …
with other products and with information systems to enable complex business scenarios in …
Service robots: value co-creation and co-destruction in elderly care networks
Purpose The purpose of this paper is to investigate the potential roles for service robots (ie
socially assistive robots) in value networks of elderly care. Taking an elderly person's …
socially assistive robots) in value networks of elderly care. Taking an elderly person's …
Sharing economy
T Puschmann, R Alt - Business & Information Systems Engineering, 2016 - Springer
The internet has seen many steps of evolution since the inception of the world wide web in
1992. They comprise various steps in electronic, mobile and social business (Wikipedia …
1992. They comprise various steps in electronic, mobile and social business (Wikipedia …