People often share opinions and information with their social ties, and word of mouth has an
important impact on consumer behavior. But what drives interpersonal communication and …

Coping, defined as the thoughts and behaviors used to manage the internal and external
demands of situations that are appraised as stressful, has been a focus of research in the …

This volume is a sequel to the landmark work that established an exciting new field of study,
Stress, Appraisal and Coping (Lazarus and Folkman, 1984). The author now explores the …

In this article, we draw from Conservation of Resources Theory to advance and test a
framework which predicts that emotional exhaustion plays an explanatory role underlying …

This review demonstrates that an individualist view of emotion and regulation is untenable.
First, I question the plausibility of a developmental shift away from social interdependency in …

How do people cope with stressful experiences? What makes a coping strategy effective for
a particular individual? This volume comprehensively examines the nature of psychosocial …

A burgeoning body of cultural coping research has begun to identify the prevalence and the
functional importance of collective coping behaviors among culturally diverse populations in …

While the influence of culture on coping has been implicated conceptually in the stress-
coping literature for sometime, empirical research on cross-cultural coping has gained …

Job insecurity is a growing phenomenon, typical of an employment context characterised by
high rates of temporary work and unemployment. Previous research has shown a direct …

The authors proposed that customer service employees' reactions to mistreatment by
customers can vary between North American and East Asian employees due to differences …