A pragmatic model of student satisfaction: A viewpoint of private higher education

AR Osman, RS Saputra - Quality Assurance in Education, 2019 - emerald.com
Purpose The purpose of this paper is to investigate the relationship between service quality,
program quality, institutional image and student satisfaction in the context of higher …

Moderating effect of perceived trust on service quality–student satisfaction relationship: evidence from Indian higher management education institutions

S Singh, SS Jasial - Journal of Marketing for Higher Education, 2021 - Taylor & Francis
The purpose of this paper is to examine service quality constructs which leads to student
satisfaction in the setting of Indian higher management education institutes. In this study …

Understanding medical tourists' perception of private hospital service quality in Penang Island

G Nazem, B Mohamed - Asian Culture and History, 2015 - archives.articleproms.com
Medical tourism is one of the most successful types of tourism in Penang Island. Traveling
beyond borders to obtain medical treatments is referred to as medical tourism. The purpose …

[PDF][PDF] Determinants of student satisfaction in the context of higher education: A complete structural equation modeling approach

D Abu Rashed Osman, RS Saputra… - British Journal of …, 2017 - researchgate.net
The objective of this study is to investigate the relationship between service quality, program
quality and student satisfaction in the context of higher education. In the context of higher …

Análise e avaliação da qualidade de serviços internos com foco na manutenção de utilidades em uma empresa de manufatura

FA Calarge, CAM Fujii, JCC Santana, ILL Silva… - Production, 2015 - SciELO Brasil
A gestão da qualidade em serviços tem sido um tema frequentemente abordado como fator
de diferenciação para as organizações nos dias atuais. Aliado a esse fato, os serviços de …

[PDF][PDF] Exploring mediating role of institutional image through a complete Structural Equation Modeling (SEM): A perspectve of higher education

A Osman, R Saputra, L Martino - International Journal for Quality …, 2018 - academia.edu
The prime objective of this study is to investigate the mediating role of institutional image
between student satisfaction, program quality, and service quality in the context of higher …

Analysing service quality using customer expectations and perceptions in the South African telecommunication industry

M Ngwenya - 2017 IEEE International Conference on Industrial …, 2017 - ieeexplore.ieee.org
Service quality is a differentiator for organizations in the South African telecommunications
industry. This is in no doubt as a result of increasing competition. The competition is …

[PDF][PDF] Customer satisfaction as an antecedent to engagement in co-creation of value in the hotel industry

L Bell, A Babyak - Journal of Tourism and Hospitality …, 2018 - scholar.archive.org
Purpose-An examination of the existing literature found that no research had been
performed examining customer satisfaction as an antecedent to co-creation of value. This is …

Level of failures in services at four-star hotels in the city of campos de jordão/sp

H Pozo - International Journal of Professional Business Review, 2024 - openaccessojs.com
LEVEL OF FAILURES IN SERVICES AT FOUR-STAR HOTELS IN THE CITY OF CAMPOS DE
JORDÃO/SP | International Journal of Professional Business Review Skip to main content Skip …

Offline Consultation Needs On Online Licensing Services Through Online Single Submission (OSS) System

YE Susanty - KnE Social Sciences, 2022 - knepublishing.com
Using a digital system through the Online Single Submission (OSS) is expected to ease
conducting business in Indonesia, which previously tended to be convoluted and …