A pragmatic model of student satisfaction: A viewpoint of private higher education
AR Osman, RS Saputra - Quality Assurance in Education, 2019 - emerald.com
Purpose The purpose of this paper is to investigate the relationship between service quality,
program quality, institutional image and student satisfaction in the context of higher …
program quality, institutional image and student satisfaction in the context of higher …
Moderating effect of perceived trust on service quality–student satisfaction relationship: evidence from Indian higher management education institutions
The purpose of this paper is to examine service quality constructs which leads to student
satisfaction in the setting of Indian higher management education institutes. In this study …
satisfaction in the setting of Indian higher management education institutes. In this study …
Understanding medical tourists' perception of private hospital service quality in Penang Island
G Nazem, B Mohamed - Asian Culture and History, 2015 - archives.articleproms.com
Medical tourism is one of the most successful types of tourism in Penang Island. Traveling
beyond borders to obtain medical treatments is referred to as medical tourism. The purpose …
beyond borders to obtain medical treatments is referred to as medical tourism. The purpose …
[PDF][PDF] Determinants of student satisfaction in the context of higher education: A complete structural equation modeling approach
D Abu Rashed Osman, RS Saputra… - British Journal of …, 2017 - researchgate.net
The objective of this study is to investigate the relationship between service quality, program
quality and student satisfaction in the context of higher education. In the context of higher …
quality and student satisfaction in the context of higher education. In the context of higher …
Análise e avaliação da qualidade de serviços internos com foco na manutenção de utilidades em uma empresa de manufatura
FA Calarge, CAM Fujii, JCC Santana, ILL Silva… - Production, 2015 - SciELO Brasil
A gestão da qualidade em serviços tem sido um tema frequentemente abordado como fator
de diferenciação para as organizações nos dias atuais. Aliado a esse fato, os serviços de …
de diferenciação para as organizações nos dias atuais. Aliado a esse fato, os serviços de …
[PDF][PDF] Exploring mediating role of institutional image through a complete Structural Equation Modeling (SEM): A perspectve of higher education
The prime objective of this study is to investigate the mediating role of institutional image
between student satisfaction, program quality, and service quality in the context of higher …
between student satisfaction, program quality, and service quality in the context of higher …
Analysing service quality using customer expectations and perceptions in the South African telecommunication industry
M Ngwenya - 2017 IEEE International Conference on Industrial …, 2017 - ieeexplore.ieee.org
Service quality is a differentiator for organizations in the South African telecommunications
industry. This is in no doubt as a result of increasing competition. The competition is …
industry. This is in no doubt as a result of increasing competition. The competition is …
[PDF][PDF] Customer satisfaction as an antecedent to engagement in co-creation of value in the hotel industry
L Bell, A Babyak - Journal of Tourism and Hospitality …, 2018 - scholar.archive.org
Purpose-An examination of the existing literature found that no research had been
performed examining customer satisfaction as an antecedent to co-creation of value. This is …
performed examining customer satisfaction as an antecedent to co-creation of value. This is …
Level of failures in services at four-star hotels in the city of campos de jordão/sp
H Pozo - International Journal of Professional Business Review, 2024 - openaccessojs.com
LEVEL OF FAILURES IN SERVICES AT FOUR-STAR HOTELS IN THE CITY OF CAMPOS DE
JORDÃO/SP | International Journal of Professional Business Review Skip to main content Skip …
JORDÃO/SP | International Journal of Professional Business Review Skip to main content Skip …
Offline Consultation Needs On Online Licensing Services Through Online Single Submission (OSS) System
YE Susanty - KnE Social Sciences, 2022 - knepublishing.com
Using a digital system through the Online Single Submission (OSS) is expected to ease
conducting business in Indonesia, which previously tended to be convoluted and …
conducting business in Indonesia, which previously tended to be convoluted and …