Consumer complaining behavior in banking: the influence of brand image on brand forgiveness and negative word-of-mouth

P Tosun, M Yanar Gürce - Journal of Financial Services Marketing, 2024 - Springer
This study has established a conceptual model regarding the impacts of brand image, which
consists of two subdimensions,“corporate social responsibility (CSR) image” and “personnel …

Prospective effects of food safety trust on brand evangelism: a moderated-mediation role of consumer perceived ethicality and brand passion

Z Guanqi, ZU Nisa - BMC Public Health, 2023 - Springer
Background The current study integrates brand management literature with food
consumption research and develops an integrative framework by combining food safety …

REFLECTION OF BRAND HATE ON BRAND FORGIVENESS

F Şişli, Y Ülker - Gümüşhane Üniversitesi İletişim Fakültesi …, 2024 - dergipark.org.tr
Marka nefreti, tüketicilerin markayla yaşadıkları olumsuz deneyimler, sembolik ve ideolojik
uyumsuzluklar, rahatsız edici reklamlar ve ahlakdışı davranışlar gibi unsurlardan meydana …

REFLECTION OF BRAND HATE ON BRAND FORGIVENESS.

Y ÜLKER, F ŞİŞLİ - … Electronic Journal of the Faculty of …, 2024 - search.ebscohost.com
Brand hatred consists of elements such as negative experiences that consumers have with
the brand, symbolic and ideological incompatibilities, disturbing advertisements and …

CONSEQUENCES OF GREEN BRAND IMAGE ON ENVIRONMENT FRIENDLY COSMETICS

R Yomiko, ASA Alfatika… - Business, Economics …, 2023 - journal.shantibhuana.ac.id
This study aims to analyze the effect of green brand image on green brand attitude, the effect
of green brand image on green brand trust, the effect of green brand attitude on green brand …

Is sorry enough? the role of brand recovery in brand forgiveness and re-engagement after a brand hate incident: the case study of dolce & gabbana

S Tipjariyaudom… - AU eJournal of …, 2023 - assumptionjournal.au.edu
This study aims to explore how brand hate, brand recovery, brand forgiveness, repurchase
intention, and brand re-engagement interact and influence each other in the context of the …

Antropomorfismo da marca, experiência com a marca, amor à marca e suas consequências relacionais

DFL Esteves - 2023 - comum.rcaap.pt
A palavra “amor” já não é usada apenas quando falamos sobre outras pessoas, mas
também quando falamos sobre uma marca ou objeto. De facto, cada vez mais é possível e …

[PDF][PDF] Systematic Review: The Relationship Between Brand Love and Brand Anthropomorphism In Distribution

NDT NGUYEN, TP NGO - 유통과학연구(JDS), 2023 - researchgate.net
Purpose: The purpose of this study is to consolidate research trends about the distribution
of'other customer perspective'on'brand love'and'brand anthropomorphism', as well as to …

Peningkatan Kepedulian Konsumen Terhadap Produk Ramah Lingkungan Menggunakan Green Brand Image Menghasilkan Green Brand Love

B Rasidin, Y Masnita - Journal of Economics and Business …, 2023 - jurnal.ubs-usg.ac.id
Green brand merupakan perusahaan yang menerapkan bisnis berkelanjutan dan
melestarikan lingkungan. Permasalahan lingkungan menghasilkan dampak buruk bagi …

[PDF][PDF] The effect of confirmatory credibility on brand loyalty and brand love in multimedia platforms, investigating the role of virtual brand community engagement …

F Behnam Feyzabadi, O Behboodi… - Media Management …, 2024 - journals.ut.ac.ir
Considering that the conceptual model of the research is designed based on the model of
Nikhashemi et al.(2023), the innovation of this research lies in testing this model in a new …