I finished writing this book during a five-week research leave in New York. The apartment we
stayed in was located in a 'not so gentrified'part of Brooklyn. Being confronted with the raw …

Rarely a day goes by without the performance of government and public services providing
a topic of discussion and debate within the media. Whether this is in relation to child …

Purpose The purpose of this paper is to reflect on research evidence and practice
experience of transforming primary care to a more integrated and holistic model …

Employees' competencies are key to understanding individual performance. In this article,
we investigate which competencies are considered important in government using the …

Purpose The purpose of this paper is to demonstrate the widespread but fragmented
application of Lean Six Sigma within the UK public sector, providing the context of some of …

In co-production actors “who are not in the same organization”(Ostrom, 1996, 1073)
contribute their input for the production of a good or a service. This involves, on one side of …

Since the 1980s, the word 'governance'has become widespread. Some sceptics think
governance is mere jargon–a vague euphemism for government. We demur. The word …

Covid-19 has led to renewed public support for public services. Frontline workers symbolize
a renewed ideal of public service ethos (PSE), though little attention has been paid to how …

This article deals with the different roles of the street-level professional in achieving public
value in a co-productive community development project. The article focuses, in particular …

In this chapter we investigate the social impact bond (SIB), a financial instrument that has
attracted considerable interest from policy-makers and financiers, and which, from its …