Purpose The purpose of this paper is to challenge service researchers to design for service
inclusion, with an overall goal of achieving inclusion by 2050. The authors present service …

Purpose This paper aims to explore the evolution of the service environment literature and
speculates about future research in this area. This paper focuses on studies regarding how …

Obesity is a condition that affects much of the world's population and generates substantial
costs to organizations and their employees. Multiple scholarly disciplines have generated a …

Whereas advocates point to benefits of employing people with disabilities for organizations,
employers' concern over negative customer reactions is still a barrier to the employment of …

Observers' reactions to a service failure and their attributions of responsibility for its
occurrence can depend on fortuitous characteristics of the protagonists that happen to draw …

Marketing and supply chain management have a symbiotic relationship within any
enterprise, and together they are vital for a company's viability and success. This book offers …

Existing research suggests that humans are hardwired to be sensitive to the presence of
other humans, and that the mere presence of someone is likely to affect human behavior. So …

In recent years, the literature on the stigma of obesity has grown but there still remains a
paucity of research examining specific issues associated with its impact in the workplace. In …

This research examined the effect of human elements of service inclusion at a service
encounter on the consumers' perception and behavioral intentions. The results from an …

Purpose As the cosmetic surgery industry grows and diversifies, societal beauty standards
have shifted to include images of surgically enhanced bodies. With the increased use of …