[HTML][HTML] Chatbots and voice assistants: digital transformers of the company–customer interface—a systematic review of the business research literature

C Bălan - Journal of Theoretical and Applied Electronic …, 2023 - mdpi.com
Chatbots and voice assistants are digital transformers of the interface between companies
and customers. They have become part of the current practice of companies and represent a …

Non-fungible tokens (NFTs)

A Sestino, G Guido, AM Peluso - Examining the Impact on Consumers …, 2022 - Springer
This chapter explains how recent phenomena, such as the pandemic and the diffusion of
teleworking, have speeded up the adoption of quite a few technological innovations. Among …

The influence of religiosity on consumers' evaluations of brands using artificial intelligence

EA Minton, B Kaplan, FG Cabano - Psychology & Marketing, 2022 - Wiley Online Library
Prior research is limited that examines how consumers respond to artificial intelligence (AI)
used by businesses and in marketing. Specifically, more research is needed that explores …

RETRACTED CHAPTER: The Issue of Integrating New Technologies in Luxury Marketing: A Literature Review

A Sestino, C Amatulli - New Technologies in Luxury Consumption, 2023 - Springer
The rapid diffusion of new technological innovations resulted in lack of knowledge about
how luxury and technology may be successfully combined. This chapter aims to provide …

The interplay of consumer innovativeness and status consumption orientation when buying NFT-based fashion products

A Sestino, G Guido, AM Peluso - … Tokens (NFTs) examining the impact on …, 2022 - Springer
This chapter investigates the potential interactive effect of consumers' innovativeness (ie,
their desire to be among the first to try or buy a new product) and status consumption …

[HTML][HTML] Voice-based personal assistant (VPA) trust: Investigating competence and integrity

R Huang, M Kim, S Lennon - Telematics and Informatics Reports, 2024 - Elsevier
While intelligence of voice-based personal assistants (VPAs) is evolving, limited research
has investigated how various intelligence attributes impact consumer trust and adoption of …

Redefining the Nodes of Metaverse and Luxury Hospitality: Unveiling AI and Tech-Driven Solutions in Hospitality and Tourism Industry

B Singh, C Kaunert - Impact of AI and Tech-Driven Solutions in …, 2024 - igi-global.com
The luxury hospitality renowned for its firm commitment to providing exceptional service and
indulgent experiences has long been a hallmark of opulence and refinement. As the …

Infusing new technologies and luxury: a literature review and current issues on luxury fashion, food, and tourism

A Sestino, I Santarelli, C Amatulli - Handbook of Research on Digital …, 2022 - igi-global.com
The technology integration of luxury is a promising business opportunity. New technologies
such as the internet of things, smart objects, artificial intelligence, the pervasive digitization …

L'integrazione delle tecnologie di realtà virtuale nell'esperienza turistica. Il ruolo del flusso psicologico, delle emozioni positive, dell'intrusività e dell'utilità percepita

A Sestino, C Mantini, C Amatulli - Micro & Macro Marketing, 2023 - rivisteweb.it
148 consumers' intention to use in terms of 1) greater immersion in the activities
experienced due to high psychological flow; 2) potential effect on the positive emotions …

Convergence of the Metaverse and Luxury Hospitality as Avenues for Future Investigation: Agenda for Research, Practice, and Legal Outcomes

B Singh, C Kaunert - Technology and Luxury Hospitality, 2024 - taylorfrancis.com
The convergence of the metaverse and luxury hospitality has the potential to revolutionize
the hospitality industry by offering immersive and personalized experiences to guests. The …