Purpose This study aims to present a systematic review on service quality in higher
education. It discusses about the latest opportunities and challenges facing higher …

Higher educational institutions are engaged in the provision of services and thus require
better focus on satisfying the needs and anticipation of their participating consumers …

The aim of this study is to measure the relationship between service quality and customer
satisfaction among the customers of Pakistani Islamic banks. This study employed a …

Purpose–This paper aims to develop and empirically test a hierarchical model for measuring
service quality in higher education. Design/methodology/approach–The first phase of the …

An evaluation study using a new tool to measure 15 dimensions of student satisfaction at an
institutional level that covers most aspects of student life was used. It was decided to …

Purpose This paper attempts to develop and validate a service quality instrument called
HiEduQual to measure the perceived service quality of students in higher education …

Service quality has attracted considerable attention within the tertiary education sector, but
despite this, little work has been concentrated on identifying its determinants from the …

The aim of this paper is to provide a synthesis of the literature on defining quality in the
context of higher education. During a search for relevant literature, the authors intentionally …

This paper addresses the issue of service quality evaluation within the higher education
sector and stresses the need to develop measures that are both psychometrically and …

This study explores what constitutes students' satisfaction with university experience and
examines the influence of overall satisfaction with the university experience on students' co …