Purpose The purpose of this paper is to review the service quality (SQ) literature in order to
understand issues involved in its conceptualization and operationalization …

Purpose The purpose of this paper is to develop a comprehensive model representing the
relationships among service quality, customer satisfaction, trust and loyalty in a retail …

Purpose The purpose of this paper is to perform a meta-bibliometric analysis of the banking
service quality and to provide various research streams. Another goal is to provide future …

In the dynamic landscape of modern banking, delivering service quality across diverse
channel touchpoints has emerged as a pivotal factor, wielding significant influence over …

Purpose The purpose of this paper is to examine the dimensions of service quality
(SERVQUAL) from the perspective of the customers and its relationships with perceived …

The purpose of this study was to test how potential customers' perceptions of a hotel's
corporate social responsibility activities, service quality, and transparency affect relationship …

Purpose Enhancing retailing service quality (RSQ) serves as a basic strategy for gaining
competitive advantage in the retailing industry and enables retailers to make a loyal …

Purpose Based on the conservation of resource (COR) theory, this study investigates the
association between the perception of organizational politics and organizational citizenship …

Supermarkets are large food stores operating to a considerable degree on self-service
basis. The supermarkets have significant impact on food prices across the globe. The paper …

The measurement of quality of services has an important influence in the companies'
competence, being even more relevant in the banking sector because of the high …