[HTML][HTML] Chatbots: History, technology, and applications
E Adamopoulou, L Moussiades - Machine Learning with applications, 2020 - Elsevier
This literature review presents the History, Technology, and Applications of Natural Dialog
Systems or simply chatbots. It aims to organize critical information that is a necessary …
Systems or simply chatbots. It aims to organize critical information that is a necessary …
Rediscovering the use of chatbots in education: A systematic literature review
JQ Pérez, T Daradoumis… - Computer Applications in …, 2020 - Wiley Online Library
Chatbots have been around for years and have been used in many areas such as medicine
or commerce. Our focus is on the development and current uses of chatbots in the field of …
or commerce. Our focus is on the development and current uses of chatbots in the field of …
Teacher support and student motivation to learn with Artificial Intelligence (AI) based chatbot
ABSTRACT As Artificial Intelligence (AI) advances technologically, it will inevitably bring
many changes to classroom practices. However, research on AI in education reflects a weak …
many changes to classroom practices. However, research on AI in education reflects a weak …
On the design of and interaction with conversational agents: An organizing and assessing review of human-computer interaction research
Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …
natural language, have increasingly attracted interest in both academia and practice …
Service robot implementation: a theoretical framework and research agenda
Service robots and artificial intelligence promise to increase productivity and reduce costs,
prompting substantial growth in sales of service robots and research dedicated to …
prompting substantial growth in sales of service robots and research dedicated to …
Perceived conversational ability of task-based chatbots–Which conversational elements influence the success of text-based dialogues?
A Rese, P Tränkner - International Journal of Information Management, 2024 - Elsevier
The use of text-based chatbots offering individual support to customers has increased
steadily in recent years. However, thus far, research has focused on comparing text-based …
steadily in recent years. However, thus far, research has focused on comparing text-based …
Chatbots in retailers' customer communication: How to measure their acceptance?
Currently, online retailers evaluate whether chatbots—software programs that interact with
users using natural languages—could improve their customers' satisfaction. In a retail …
users using natural languages—could improve their customers' satisfaction. In a retail …
Academic and administrative role of artificial intelligence in education
The aim of the article is to explore the academic and administrative applications of Artificial
Intelligence. Teachers have the main responsibility of teaching in any educational setting …
Intelligence. Teachers have the main responsibility of teaching in any educational setting …
Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
T Araujo - Computers in human behavior, 2018 - Elsevier
Disembodied conversational agents in the form of chatbots are increasingly becoming a
reality on social media and messaging applications, and are a particularly pressing topic for …
reality on social media and messaging applications, and are a particularly pressing topic for …
In bot we trust: A new methodology of chatbot performance measures
Chatbots are used frequently in business to facilitate various processes, particularly those
related to customer service and personalization. In this article, we propose novel methods of …
related to customer service and personalization. In this article, we propose novel methods of …