Social BPM is the practice of actively involving all relevant stakeholders into BPM through
the use of social software and its underlying principles. This allows enhancing the …

Purpose A literature review was conducted in order to establish a detailed definition of a
knowledge-intensive process (KiP). Moreover, relevant theories from humanities–especially …

Collaborative usage and development of models is an interesting challenge for modern
organizations. While models play a decisive role in the planning, analytics and execution of …

The work presented in this paper explores the potential of leveraging the traces of informal
work and collaboration in order to improve business processes over time. As process …

Zusammenfassungen Ein einheitliches Prozessmodell als Dreh-und Angelpunkt sämtlicher
Business-Process-Management-(BPM-) Aktivitäten und die intensive Einbeziehung …

Despite its increasing success in organizations, traditional BPM embodies a top-down
approach performed by a small group of experts, limiting process stakeholders to part-time …

Organizational agility is a key challenge in today's business world. The Knowledge-Intensive
Service Support approach tackles agility by combining process modeling and business …

Agent-based modelling and business process management are two interrelated yet distinct
concepts. To explore the relationship between these two fields, we conducted a systematic …

Abstract Knowledge and knowledge work are key factors of today's successful companies.
This study devises an approach for increasing the performance of knowledge work by …

Can normal people use process models for self-directed cooperation, that is, without expert
guidance? According to modeling experts and corresponding contemporary research, they …