Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions
MA Camilleri, R Filieri - International Journal of Hospitality Management, 2023 - Elsevier
While previous research investigated the effects of online consumer reviews on purchase
behaviors, currently, there is still a lack of knowledge on the impact of the reviews' credibility …
behaviors, currently, there is still a lack of knowledge on the impact of the reviews' credibility …
A systematic literature review on corporate social responsibility (CSR) and hotels: past achievements and future promises in the hospitality sector
The study offers a comprehensive and critical systematic literature review (SLR) alongside
an analysis of recent literature regarding the significance of corporate social responsibility …
an analysis of recent literature regarding the significance of corporate social responsibility …
Exploring the antecedents of green and sustainable purchase behaviour: A comparison among different generations
This paper investigates whether generation matters in the intention to buy green and
sustainable products and, simultaneously, examines the antecedents of green and …
sustainable products and, simultaneously, examines the antecedents of green and …
The impact of hotel CSR for strategic philanthropy on booking behavior and hotel performance during the COVID-19 pandemic
During the novel coronavirus (COVID-19) pandemic, some hotels have engaged in
corporate social responsibility (CSR) activities to help overcome the crisis. Given that most …
corporate social responsibility (CSR) activities to help overcome the crisis. Given that most …
Understanding the link between CSR and employee green behaviour
This study examines the influence of CSR on employee green behaviour through employee
well-being and personal environmental norms. Furthermore, it examines the moderating role …
well-being and personal environmental norms. Furthermore, it examines the moderating role …
A 15-year review of “corporate social responsibility practices” research in the hospitality and tourism industry
The purpose of this study is to investigate corporate social responsibility (CSR) practices in
the hospitality and tourism industry context. Authors reviewed 124 articles covering the 15 …
the hospitality and tourism industry context. Authors reviewed 124 articles covering the 15 …
Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques
This study aims to investigate the travellers' choice behaviour towards green hotels through
existing online travel reviews on TripAdvisor. Accordingly, a method combining …
existing online travel reviews on TripAdvisor. Accordingly, a method combining …
Determinants of switching intention from web-based stores to retail apps: Habit as a moderator
Online retailers seek to motivate their customers to switch from web-based stores to retail
apps as using the latter as a shopping channel has many benefits for retailers compared to …
apps as using the latter as a shopping channel has many benefits for retailers compared to …
Hotels' environmentally-framed eWOM. The moderating role of environmental culture
D D'Acunto, R Filieri, S Amato - Tourism Management, 2023 - Elsevier
Consumers are increasingly concerned about sustainable development. This study
investigates the impact of environmentally-framed reviews on review rating scores …
investigates the impact of environmentally-framed reviews on review rating scores …
Millennials' willingness to pay for green restaurants
The hospitality industry is currently witnessing an increase in the number of restaurant
companies with sustainable business models. This research explores the determinant …
companies with sustainable business models. This research explores the determinant …