Quality in customer service and its relationship with satisfaction: an innovation and competitiveness tool in sport and health centers
J Álvarez-García, E González-Vázquez… - International journal of …, 2019 - mdpi.com
The objective of this research was to analyze the influence of the dimensions that enable the
rating of service quality perceived by users of sport and health centers in the satisfaction …
rating of service quality perceived by users of sport and health centers in the satisfaction …
Analyzing consumer loyalty through service experience and service convenience: Differences between instructor fitness classes and virtual fitness classes
MJ Baena-Arroyo, J García-Fernández, P Gálvez-Ruiz… - Sustainability, 2020 - mdpi.com
The eruption of technology has revolutionized the sports sector, incorporating new elements
and new forms, and has therefore targeted sports activities. The inclusion of virtual fitness …
and new forms, and has therefore targeted sports activities. The inclusion of virtual fitness …
The moderating effect of collective efficacy on the relationship between environmental values and ecological behaviors
E Cuadrado, LH Macias-Zambrano, AJ Carpio… - Environment …, 2022 - Springer
Sustainability implies improvements in responsible behaviors such as recycling and energy
saving. Yet, ecological behaviors cannot be improved only by attending to personal …
saving. Yet, ecological behaviors cannot be improved only by attending to personal …
Gym-goers preference analysis of fitness centers during the COVID-19 pandemic: A conjoint analysis approach for business sustainability
AKS Ong, YT Prasetyo, KL Picazo, KA Salvador… - Sustainability, 2021 - mdpi.com
The COVID-19 pandemic has had a great impact on the fitness centers industry. The
purpose of this study is to analyze the preference of gym-goers on fitness centers in the …
purpose of this study is to analyze the preference of gym-goers on fitness centers in the …
Motivation by, Perceived Quality of and Satisfaction with Sports Services among Young Athletes: A Psychological Approach
The aim was to assess the psychological approach of young athletes to sports services in
terms of motivation, perceived quality and satisfaction. A total of 307 adolescents (55.7 …
terms of motivation, perceived quality and satisfaction. A total of 307 adolescents (55.7 …
[PDF][PDF] University Students' rejection to Learning statistics: Research from a latin American standpoint
C Ramos-Galarza, V Ramos… - Emerging Science …, 2023 - pdfs.semanticscholar.org
Introduction: Negative beliefs, fear, avoidance behaviors, and superficial attitudes
surrounding the learning of statistics create significant problems for university students in …
surrounding the learning of statistics create significant problems for university students in …
Perceived quality of padel users: adaptation and validation of the QPadel assessment tool
N Fernández Martínez, P Gálvez-Ruiz… - Frontiers in Sports and …, 2024 - frontiersin.org
Introduction Padel is currently an emerging sport that has experienced significant growth,
enjoying popularity and widespread accessibility among the population. However, the padel …
enjoying popularity and widespread accessibility among the population. However, the padel …
The Iberian fitness industry: Experiences from Portugal and Spain
P Gálvez-Ruiz, J García-Fernández… - Sport in the Iberian …, 2022 - taylorfrancis.com
The growth of sports practice has been parallel to the concern for the health of the
population, being accompanied by a continuously increasing offer of fitness centres and …
population, being accompanied by a continuously increasing offer of fitness centres and …
Evaluation of fitness center service quality through importance-performance analysis
Ö Özdemir, SM Yildiz - European Journal of Physical Education and …, 2020 - oapub.org
Various methods are used to evaluate service quality. This study aimed to evaluate the
quality of service in a fitness center through the importance-performance analysis (IPA) by …
quality of service in a fitness center through the importance-performance analysis (IPA) by …
A importância das expetativas e da qualidade percebida na satisfação e lealdade dos membros de clubes de rugby: estudo aplicado à região de Lisboa.
M Mascarenhas, L Carvalho… - … Journal of Sport …, 2024 - search.ebscohost.com
O objetivo deste estudo foi analisar as relações existentes entre a qualidade percebida, as
expetativas, a satisfação e a lealdade dos membros de clubes de rugby da região de …
expetativas, a satisfação e a lealdade dos membros de clubes de rugby da região de …