Leveraging e-government development to improve all aspects of governance has become a
shared vision of governments in the digital age. However, the internal mechanism for e …

The production of transnational knowledge that is widely recognized as legitimate is a major
source of influence for international organizations. To reinforce their expert status …

A revolution in the measurement and reporting of government performance through the use
of published metrics, rankings and reports has swept the globe at all levels of government …

Building on transparency literature, we theorize that information characteristics such as
accessibility of raw data and data source provision influence citizens' trust in public …

Digital exclusion of seniors covers both social and technical drivers that affect the magnitude
of this phenomenon. It arises from the fear of technology, reduced manual and mental …

Replication is increasingly recognized as an important part of knowledge production in the
social sciences, especially for experimental research. However, despite growing use of …

Effective public communications have been proposed as a remedy for citizens' distrust in
government. Recent studies pointed to the emotional effect of symbolic elements, entangled …

For many years, it was believed that higher-performing e-government features would boost
citizen use of e-services. However, this straightforward proposition had never been tested …

This study contributes to the debate on eGovernment and street-level discretion by using a
qualitative case study of digitization at a street-level bureaucracy. This study advances this …

The satisfaction of highly educated citizens with community services for COVID-19
represents the attitude of the middle class and plays an important role in both the social and …