The rapid growth of the domestic food delivery market has led to intense market competition
as the use of delivery applications has grown quickly. This study explored the variables of …

The previous experience of customers is assessed by textual reviews and ratings to reflect
their levels of satisfaction with the service or product. Online reviews and ratings have …

The last decades have seen continuous increases in electronic commerce (e-commerce)
and particularly mobile commerce (m-commerce). These sharp increases, especially during …

Purpose: The purpose of this study is to analyze the impact of characteristics of the service
quality of e-commerce platforms on customer satisfaction and purchase intention …

Purpose Emojis are quickly becoming a popular new language in social media and
marketing. The capability to express emotions and make message understanding easier is …

The COVID-19 health and economic crisis has affected all areas of social life globally,
including the economy. The world economy has declined due to purchasing power for …

Nowadays, protection of the natural environment is the fundamental duty and challenge of
humanity. Adverse environmental changes make it necessary to encourage behaviors that …

The expansion of digital technologies has significantly changed most economic activities
and professions. Digital technologies penetrated managerial accounting and have a vast …

In the contemporary, constantly changing business environment characterized by
globalization, openness, and competitiveness, implementing different processes of new …

Purpose This research is the first to use bibliometric analysis to provide insight into the
landscape and forecast the future of customer experience research in the banking sector …