Customer value co-creation in the hospitality and tourism industry: a systematic literature review
P Carvalho, H Alves - International Journal of Contemporary …, 2023 - emerald.com
Purpose This study aims to develop a systematic literature review of customer value co-
creation in the hospitality and tourism industry and present the different views of the scientific …
creation in the hospitality and tourism industry and present the different views of the scientific …
Value co-creation in tourism and hospitality: A systematic literature review
In this study we organize and analyze the literature on value co-creation in tourism and
hospitality. For this purpose, we conducted a systematic literature review with 298 articles …
hospitality. For this purpose, we conducted a systematic literature review with 298 articles …
Travel experience sharing on social media: effects of the importance attached to content sharing and what factors inhibit and facilitate it
Purpose This study aims to examine the factors influencing tourists to share their travel
experiences on social media (SM). Design/methodology/approach An online questionnaire …
experiences on social media (SM). Design/methodology/approach An online questionnaire …
Co-creative tourism experiences–a conceptual framework and its application to food & wine tourism
M Carvalho, E Kastenholz… - Tourism Recreation …, 2023 - Taylor & Francis
Travel has become a synonym of living memorable and enjoyable experiences. Co-creation
centralizes tourists' role in the creation of value that results from the interaction with other …
centralizes tourists' role in the creation of value that results from the interaction with other …
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors: The roles of customer empowerment and psychological …
Event attendees' citizenship behaviors play a vital role in shaping their experiences. This
research explored the effects of value co-creation strategies in events on attendees' …
research explored the effects of value co-creation strategies in events on attendees' …
Value co-destruction and negative e-WOM behavior: the mediating role of tourist citizenship
Purpose The purpose of the study is to examine the effect of value co-destruction on
customer citizenship and negative electronic word of mouth (e-WOM) behaviors. In addition …
customer citizenship and negative electronic word of mouth (e-WOM) behaviors. In addition …
The role of trust in tourists' motivation to participate in co-creation
Purpose Intention to re-participate in co-creation (IRCC) is an essential indication of
customers to their deal proneness. Therefore, this study aims to focus on the role of trust in …
customers to their deal proneness. Therefore, this study aims to focus on the role of trust in …
How destination social responsibility affects tourist citizenship behavior at cultural heritage sites? Mediating roles of destination reputation and destination …
H Zhang, Z Cheng, X Chen - Sustainability, 2022 - mdpi.com
Cultural heritage tourism, as a typical integration of culture and tourism, has attracted
extensive attention in recent years. Although some scholars have already explored the …
extensive attention in recent years. Although some scholars have already explored the …
Examining reviews on hotels' measures about COVID-19 from a value cocreation and value codestruction perspective
Purpose In the research, posts that tourists accommodated in the hotels during COVID-19
pandemic shared on TripAdvisor website about pandemic measures taken by …
pandemic shared on TripAdvisor website about pandemic measures taken by …
Enhancing value co-creation behaviors through customer engagement in the Moroccan hotel context: how does it influence customer satisfaction and brand image?
Z Bouchriha, S Farid, S Ouiddad - Journal of Quality Assurance in …, 2024 - Taylor & Francis
This paper attempts to analyze the effects of customer-employee interaction and digital
attributes of engagement on customer value co-creation behaviors (CVCB), which in turn …
attributes of engagement on customer value co-creation behaviors (CVCB), which in turn …