[HTML][HTML] An exploration and importance-performance analysis of bus rapid transit systems' service quality attributes: Evidence from an emerging economy

MA Saleem, H Afzal, F Ahmad, H Ismail, N Nguyen - Transport Policy, 2023 - Elsevier
Bus rapid transit (BRT) systems have emerged as efficient, convenient, and cost-effective
solutions to meet customer transport needs. Since their advent in developing countries, a …

PIECES framework and importance performance analysis method to evaluate the implementation of information systems

A Fatoni, K Adi, AP Widodo - E3S Web of Conferences, 2020 - e3s-conferences.org
Work plan and budget are solutions in gathering budget planning data and uniforming
budgeting. the purpose of the work plan and budget is to assist all work units in preparing …

Market Orientation, Service Quality on Customer Satisfaction and Loyalty: Study on Sharia Banking in Indonesia

E Saraswati - Golden Ratio of Marketing and Applied Psychology of …, 2022 - goldenratio.id
This study aims to analyze: 1) the effect of market orientation on customer satisfaction. 2) the
effect of service quality on customer satisfaction. 3) the effect of market orientation on …

[HTML][HTML] Assessment of COVID-19 prevention and protection measures in hospitals

A Thomas, M Suresh - Cleaner Engineering and Technology, 2022 - Elsevier
This paper aims to develop an assessment framework for the Covid-19 prevention and
protection measures in hospitals. The conceptual model is developed by using fifty-four …

Assessment of service quality and innovation in developing customer loyalty; the mediating role of customer commitment and satisfaction

MA Shafiq, MMA Khan, MS e Ali… - Pakistan Journal of …, 2023 - internationalrasd.org
The study's objectives were to investigate the nexus of service quality and innovation in
developing customer loyalty, with customer commitment and satisfaction as mediating. To …

Determinants of public satisfaction with an Urban Water environment treatment PPP project in Xuchang, China

H Li, L Lv, J Zuo, K Bartsch, L Wang, Q Xia - Sustainable Cities and Society, 2020 - Elsevier
City dwellers are critical stakeholders in the case of urban water environment treatment
Public-Private Partnership projects (UWETP-PPP). This type of partnership is increasingly …

Measuring COVID-19's impact on international HE students and intervention satisfaction: implications for marketing theory and practice

S Greenland, M Saleem, R Misra… - Journal of Marketing for …, 2024 - Taylor & Francis
Research is urgently required to understand COVID-19's impact on international students
and satisfaction with support interventions. This study investigated these dimensions for …

COVID-Driven Innovation in Higher Education: Analysing the Collaboration of Leadership and Digital Technology during the Pandemic in UiTM Malaysia and UNNES …

SE Pramono, A Wijaya, IS Melati, Z Sahudin… - Asian Journal of …, 2021 - ERIC
This study aims to analyse the way leadership and digital technology usage affect the faculty
members' research performance in surviving higher education sustainability during the …

Electric vehicles: An assessment of consumer perceptions using importance-performance analysis

TE Hanssen, S Hasan - Danish Journal of Transportation Research …, 2023 - journals.aau.dk
Resumé Elektrificeringen af​​ køretøjer kan reducere drihusgasudledningene fra
transportsektoren. Adskillige lande verden over har skabt incitamenter til at fremme …

Analysis of crisis management for Sustainable Development of fitness center during the COVID-19 pandemic

TS Park, JY Kwon - Sustainability, 2022 - mdpi.com
The purpose of this research was to verify the importance and performance of sustainable
crisis management in Korean fitness centers using Importance-Performance Analysis (IPA) …